Windows Support Engineer with Spanish (M/F)

Lisboa , Portugal

CHALLENGE

- Join our IT consulting team, which is growing fast.


SKILLS

- Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services);

- Experience in one or more of these areas desirable:

  • Windows Shell / UI;

  • Troubleshooting hangs and crashes in Windows – WinDBG;

  • Troubleshooting performance issues using SYS Internal tools suite - high CPU, memory issues, etc.;

- Responsible for the customer support experience;

- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming);

- Identify cases that require escalation (either technically or strategically);

- Create and maintain incident management requests to product group/engineering group;

- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience;

- Provide ramp activities, knowledge sharing, technical coaching, and mentoring;

- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);

- Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific.


CONDITIONS

- Integration in a company in strong growth for several years;

- Permanent employment contract;

- Salary package compatible with the function and experience demonstrated;

- Health insurance;

- Continuing education;

- Professional development.