Duty Manager | Customer Service Representative (M/F)

Lisboa , Portugal


- Join our IT consulting team, which is growing fast.


- Experience in a dispatching role or a similar cross-team interaction role;

- Experience with Microsoft services or products;

- Strong communication and negotiation skills;

- Ability to work in a virtual environment, with least supervision;

- Ability to juggle multiple tasks and varying deadlines;

- Customer Service and support experience or a similar dispatcher or duty manager role;

- Demonstrated business maturity;

- Problem solving and research skills;

- Computer/Technical skills;

- Internal and external relationship management;

- Documentation of internal opportunities for further analysis by the business;

- Collaborating with teams such as Legal and Public relations to ensure issues are managed appropriately;

- Ensuring strict service levels are adhered to;

- Self-prioritize and manage case work;

- Cross training and team operational projects;

- Follows all privacy policies, legal considerations.


- Integration in a company in strong growth for several years;

- Permanent employment contract;

- Salary package compatible with the function and experience demonstrated;

- Health insurance;

- Continuing education;

- Professional development.